§ 1
GENERAL INFORMATIONS
Visito.pl declares that, on the basis of an agreement with the owner of a residential property hereinafter referred to as the “Apartment”, it is authorized to provide services involving the temporary rental of the Apartment to Clients for short-term tourist stays, as part of a year-round rental arrangement.
§ 2
RESERVATION
- By making a reservation, the Client agrees upon the dates of stay, the rental price, and the amount of the deposit.
- Making a reservation constitutes acceptance of the following Terms and Conditions.
- Upon making the reservation, the Client is required to pay a deposit (minimum 30% of the total price, but not less than 300 PLN) within 24 hours by bank transfer to Visito.pl’s bank account. If the deposit is not received, the reservation will be cancelled. The remaining balance must be paid by the Client either on the day of arrival upon key collection, or prior to arrival via bank transfer.
- Both the bank transfer and on-site payment can be made in a foreign currency; however, only the price of the stay quoted in Polish zloty (PLN) is guaranteed. Any currency exchange fees, transfer charges, or exchange rate differences are the responsibility of the Client.
- The amount of the local or health resort tax indicated is valid for the current tax year and may change upon receipt of new rates set by the local municipal council.
- If the Client wishes to receive a VAT invoice for the stay, they must provide their Tax Identification Number (NIP) and invoice details immediately before making the payment, by email to: [email protected]. The electronic invoice will be sent within 7 days after the end of the stay. The Client agrees to receive the invoice via email.
- Cancellation of a confirmed stay requires a written statement sent via email to: [email protected]
- The deposit paid is non-refundable in the event of reservation cancellation by the Client, regardless of the reason or the time remaining until the scheduled arrival. Free cancellation or date change is not possible. It is also not possible to change the Apartment to a different one free of charge.
- In the case of cancellation up to 30 days before the planned arrival date or in case of no-show, the Client is required to cover the cost of the stay in the amount of the estimated losses incurred by visito.pl and the Apartment owner due to the cancellation. For reference, historical costs incurred by visito.pl amount to approximately 80% of the total stay price. Cancellation costs are calculated individually for each Client and will be known no earlier than on the start or end date of the booked stay.
- A reservation can be cancelled without any charges to the Client only if the Client provides a replacement Client for the same Apartment and the same dates. In such a case, the original Client will receive a refund of the amount paid.
§ 3
PRICE
- The stated price includes:
– accommodation in the Apartment for the maximum number of persons allowed,
– the cost of utilities used by the Client (electricity, water, gas, heating),
– a complete set of bed linen and towels,
– a parking space or a spot in the underground garage (if available for the specific Apartment).
- The stated price does not include the local/resort tax, charges for additional services requested by the Client, and in the case of hotel rooms, it does not include recreational services (spa, swimming pool, sauna, etc.), hotel service, or meals.
- Price list for additional services available upon the Client’s request (provided subject to availability and prior arrangement):
– full service: apartment cleaning with linen and towel exchange – 300 PLN,
– apartment cleaning – 200 PLN,
– exchange of bed linen and towels – 150 PLN,
– extra towel – 20 PLN / piece,
– rental of a travel cot for a child – 150 PLN / stay,
– rental of a high chair for a child – 80 PLN / stay,
– rental of a baby bathtub – 80 PLN / stay.
- The price list provides indicative prices and does not constitute a commercial offer within the meaning of Article 66, paragraph 1 of the Polish Civil Code.
§ 4
TERMS OF STAY
- The rental period for the Apartment is one day, which begins at 4:00 PM and ends at 10:00 AM.
- Key collection is available between 4:00 PM and 6:00 PM on the day of arrival, and key return is required by 10:00 AM on the day of departure. Arrivals and key pick-up after 6:00 PM are possible subject to prior arrangement and availability. After 6:00 PM, keys will be issued via our secure key boxes. A condition for receiving the code to the key box is full payment for the stay.
- Key collection, check-in, and payment are organized as follows:
Reservations in Świnoujście:
On the day of arrival, please come to our office at: ul. Orzeszkowej 5/1a, Świnoujście (STELLA BALTIC building), tel. +48 91 300 07 60.
Reservations in Międzyzdroje:
On the day of arrival, please come to our office at: ul. Promenada Gwiazd 28/1, Międzyzdroje (corner of ul. Turystyczna), tel. +48 91 888 70 90.
Reservations in Kołobrzeg:
Our Resident will meet you directly at the address of the rented Apartment, hand over the keys, and collect payment (contact details for the Resident are provided in your reservation confirmation).
- As security for possible damage claims, visito.pl may require a refundable deposit from the Client. The deposit is 500 PLN, non-interest-bearing, and will be returned within 3 days after the stay to the Client’s bank account, provided there are no damages.
- If the Client has any complaints regarding the cleanliness or condition of the Apartment, they must report them to a visito.pl representative immediately upon check-in. Failure to report such issues on the day of arrival (at minimum in written form – by email) will be deemed as acceptance of the Apartment’s condition and furnishings without objections. The Client is not allowed to sublet or share the Apartment with third parties.
- The Client is financially responsible for any damage or destruction to furnishings or technical equipment caused by them or their guests during the stay. If the Apartment is left in a condition significantly below cleanliness standards, visito.pl reserves the right to charge an additional cleaning fee. This fee will reflect the actual effort and time required to restore the Apartment to proper condition and will be supported by photographic documentation prepared by the cleaning service.
- If any damage occurs, the Client must notify visito.pl immediately upon discovering it.
- The Client agrees to use the Apartment in accordance with its intended purpose, refrain from rearranging furniture, maintain proper cleanliness, not remove any items from the Apartment, and not duplicate the keys provided for the stay.
- The Client is required to properly secure the Apartment each time they leave, by locking all windows and doors and keeping the keys safe from unauthorized persons. In case of lost keys, the Client will be charged 500 PLN for lock replacement or reprogramming.
- Smoking is strictly prohibited in the Apartment. Violation of this rule will result in a 500 PLN penalty.
- Pets are allowed only with prior agreement and for an additional fee – 200 PLN per stay / per pet.
- The Client is obliged to observe quiet hours, health and safety (BHP) regulations, and fire safety (PPOŻ) rules of the facility. From 10:00 PM to 6:00 AM, any behavior disturbing the peace is strictly forbidden.
- On the day of departure, the Client must return the keys to a visito.pl representative, which enables the refund of the deposit (if collected), provided there are no issues with the Apartment’s condition.
- In case of violation of the above rules, visito.pl reserves the right to deduct appropriate compensation from the deposit for restoring the Apartment to proper condition. If the damage exceeds the deposit amount, the Client must pay the difference immediately.
- In exceptional cases – such as breakdowns, theft, force majeure, or other random events – visito.pl reserves the right to provide the Client with alternative accommodation of similar size and standard.
- Shortening the stay or early departure does not entitle the Client to a refund of any part of the rental fee.
- Visito.pl is not liable for any damage to or loss of the Client’s vehicle or other property, including valuables left in the Apartment.
- Visito.pl is not responsible for any inconvenience caused by construction, renovation, modernization, or finishing works on or near the premises.
- Visito.pl is not responsible for noise (e.g. loud music) coming from neighboring apartments or buildings, including during quiet hours. Such disturbances, particularly during holiday periods, should be anticipated.
- Visito.pl is not liable for inconveniences resulting from force majeure or breakdowns caused by adverse weather conditions, etc.
- Properties located near construction sites (hotels, apartment buildings) may experience associated discomfort. These factors were considered when setting the rental price of each Apartment. Clients should take these conditions into account when planning their stay.
- The stay price does not include insurance. Visito.pl is not responsible for any personal injuries or damages (to health or property) suffered by the Client or caused to third parties during the recreational stay.
- Visito.pl is not responsible for items left in the Apartment. Lost items may be returned at the Client’s expense and only if the Client arranges courier pickup. Found items will be stored for a maximum of 14 days after check-out. Food items and cosmetics will not be stored.
- If a representative of visito.pl, the City Guard, or the Police must intervene due to the Client’s misconduct, visito.pl has the right to terminate the rental agreement immediately due to the Client’s fault, retain the full rental fee, and impose a 1000 PLN penalty.
We reserve the right to reject any claims related to the above-mentioned inconveniences.
§ 5
DISCOUNTS AND PROMOTIONS
- Discounts for loyalty card holders apply throughout the entire year. The discount amounts to 10% off the accommodation price.
- Discounts from loyalty cards cannot be combined with other ongoing promotions.
- The loyalty card discount will be applied only if it is mentioned at the time of booking.
- The loyalty card discount applies exclusively to reservations made directly through visito.pl.
- The loyalty card discount applies only to the accommodation price. It does not apply to the local/resort tax or any additional service fees.
§ 6
PRIVACY AND DATA SECURITY
Pursuant to Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: GDPR), we inform you that visito.pl sp. z o.o. takes all necessary measures to adequately secure your personal data in the process of executing agreements and ensures that all individuals whose data is processed are fully informed about the scope and manner of such processing.
Accordingly, we would like to inform you that:
Data Controller:
The controller of your personal data is visito.pl sp. z o.o., with its registered office in Świnoujście, 72-600, at ul. Orzeszkowej 5/1a, entered into the Register of Entrepreneurs kept by the District Court Szczecin-Centre in Szczecin, 13th Commercial Division of the National Court Register, under KRS number 0000442939, NIP (Tax ID) 8551582870.
Right to Access Personal Data:
You have the right to access your data, request its rectification, deletion, or restriction of processing, object to further processing, request data portability, and lodge a complaint with the personal data protection authority.
Purpose and Legal Basis for Data Processing:
Your personal data will be processed by visito.pl sp. z o.o. solely for the purposes of executing the contract (based on Article 6(1)(b) of the GDPR) to which you are a party, in accordance with procedures applicable at visito.pl sp. z o.o., for the purpose of asserting or defending any claims arising from the contract (based on Article 6(1)(f) of the GDPR), and for accounting purposes (based on Article 6(1)(c) of the GDPR).
Data Retention Period:
Personal data will be processed for the duration of the contract, and after its termination or expiration, for the period necessary for limitation of claims against visito.pl sp. z o.o. or its counterparties (10 years).
Data Recipients:
The anticipated recipients of your personal data are entities entrusted by visito.pl sp. z o.o. with data processing, as well as employees and associates of visito.pl sp. z o.o. or such entities – to the extent necessary to achieve the purposes of data processing.
Consequences of Not Providing Personal Data:
Providing your personal data constitutes consent to its processing and is a condition for concluding a contract or receiving a service offer. Failure to provide such data will result in the inability to conclude the contract.
Disclosure to Third Parties:
Personal data may be disclosed to other entities such as our partners and subcontractors.
To obtain more information about your rights and how to exercise them, or if you have any other questions or requests, please contact us in writing at the address of visito.pl sp. z o.o.
§ 7
COOKIES
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Detailed information about the options and ways of handling cookies is available in the software settings of the web browser used on your device. Cookies placed on the user’s device by the website may also be used by advertisers and partners cooperating with the website operator.
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