Statute

GENERAL TERMS AND CONDITIONS OF THE CLIENT’S USE OF THE PREMISES

Visito.pl declares that, based on an agreement with the owner of the residential premises, hereinafter referred to as the Apartment, it is authorized, within the framework of year-round rental of the Apartment, to provide services consisting of temporarily making the Apartment available to Clients for short-term tourist stays.
These Terms and Conditions define the manner of concluding an accommodation rental agreement, the rules of settlement, as well as the cancellation of reservations as part of the Service provided electronically by the Service Provider.
These Terms and Conditions constitute the regulations referred to in Article 8(1)(1) of the Act of 18 July 2002 on the provision of services by electronic means.

DEFINITIONS

Service Provider / Visito.pl – VISITO.PL Limited Liability Company (VISITO.PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ), NIP 8551582870, ul. Elizy Orzeszkowej 5/1A, 72-600 Świnoujście.
Offer – an accommodation unit (Apartment) offered by the Service Provider for the purpose of concluding an accommodation rental agreement via the Service.
Guest / Client – a natural person with full legal capacity, a legal person, or an organizational unit referred to in Article 331 of the Civil Code, concluding an accommodation rental agreement with the Service Provider.
Accommodation / Apartment Rental Agreement – a legal act concluded via the Service at the moment the reservation is confirmed, governing the total scope of mutual rights and obligations of the Service Provider and the Guest. These Terms and Conditions constitute an integral part of the agreement. The provisions of the Act of 21 June 2001 on the protection of tenants’ rights and the municipal housing stock do not apply to the agreement.
Service (Website) – the online presentation of the Service Provider’s Offer, enabling the conclusion of an accommodation (apartment) rental agreement online.
Electronic Reservation Form – a form available on the Website enabling the conclusion of an accommodation (apartment) rental agreement.
Total Service Price (total amount payable) – the total price of the service indicated during the reservation process, including all amounts due under the accommodation (apartment) rental agreement, including taxes and any other public charges.
Privacy and Cookies Policy of the Website – a document specifying detailed rules regarding the processing of personal data and the use of cookies. The Privacy and Cookies Policy constitutes Annex No. 1 to these Terms and Conditions and is available on www.visito.pl.

GENERAL PROVISIONS

Types and scope of services provided electronically:
a. concluding accommodation rental agreements;
b. sending e-mail messages in which the Service Provider confirms the creation of a reservation, including its conditions and the payment deadline;
c. rules for registering and using an Account within the Service.
Use of the Service is possible provided that the IT system used by the Guest meets the following minimum technical requirements:
a. an internet browser such as Firefox, Chrome, Opera, Internet Explorer, or any other current version;
b. any software capable of viewing PDF files;
c. an active and properly configured e-mail account.

METHOD OF CONCLUDING THE AGREEMENT

The subject of the Agreement is the rental of an accommodation unit (apartment) offered by the Service Provider via the Service. The agreement is concluded through the Electronic Reservation Form in the following consecutive steps: specifying by the Guest the start and end dates of the stay, selecting the accommodation unit, and declaring the number of persons.
The reservation may be made online independently by the Guest, or by phone or e-mail through a Service Provider’s employee.
After the Guest provides all the required information, a reservation summary will be displayed. In order to submit the reservation, it is necessary to provide in the Electronic Reservation Form the personal data marked as mandatory, accept the content of the Terms and Conditions, and send the reservation by clicking the [Place Order] button.
The accommodation rental agreement is considered concluded at the moment the Service Provider accepts the Electronic Reservation Form, which is confirmed by displaying a message confirming receipt of the reservation and providing its reservation number.
After the agreement is concluded, the Guest receives an e-mail containing confirmation of the concluded agreement together with all its essential provisions, in particular the Total Price of the Service, the payment deadline and method, as well as the conditions for confirming and cancelling the reservation.

PAYMENT TERMS

Upon making a reservation, the Guest is required to pay a prepayment.
Reservations with a stay date falling within the next 3 calendar months (the month of booking + two following months):
The Guest is required to pay 100% of the reservation value within 24 hours from receiving the reservation confirmation.
Example: If the reservation was made on 02/12/2025, then for stays in December 2025, January 2026, or February 2026, a 100% payment is required within 24 hours.
Reservations with a stay date falling later than 3 calendar months from the reservation date:
The Guest is required to:
a) pay a prepayment (deposit) of 30% of the reservation value within 24 hours from receiving the reservation confirmation,
b) pay the remaining 70% of the reservation value no later than 7 days before the start of the stay.
Example: Reservation made on 02/12/2025 for a stay starting on 01/03/2026 or later – 30% within 24 hours, 70% no later than 7 days before arrival.
Failure to make the required payment within the specified deadline results in automatic cancellation of the reservation and withdrawal by the Service Provider from the Rental Agreement without granting an additional deadline for performance.
All prepayments and final payments are non-refundable in the event of cancellation by the Guest—regardless of the reason for cancellation or the time remaining until the start of the stay.
It is not possible to cancel the reservation free of charge or to change its date free of charge.
It is also not possible to change the reserved Apartment to another one free of charge.
Subletting the accommodation unit covered by the Offer or transferring or making it available to third parties without the Service Provider’s consent is prohibited.
If the Guest wishes to receive a VAT invoice for the stay, the VAT ID number and invoice details must be provided immediately in the reservation form when making the reservation independently, or by providing the necessary information during a phone reservation or in an e-mail message.
Failure to provide this information within the indicated timeframe will result in the inability to issue an invoice with a VAT ID number at a later time.
The Client agrees to receive the invoice for the stay by e-mail.

CANCELLATION OF THE RESERVATION

Failure to perform the actions described in the message containing the reservation acceptance confirmation within the required timeframe results in automatic cancellation of the reservation and withdrawal by the Service Provider from the concluded Agreement without granting an additional deadline for performance.
Cancellation or modification of the reservation is possible via the link provided in the e-mail or by contacting Customer Support. Using the link in the e-mail enables automatic and immediate cancellation of the reservation under the terms accepted during the booking process in the Electronic Reservation Form.

TERMS OF STAY

The billing period for the Apartment rental is 1 night, starting at 4:00 p.m. and ending at 10:00 a.m. the following day.
Key collection for the Apartment is possible between 4:00 p.m. and 6:00 p.m. on the day of arrival, and key return must take place by 10:00 a.m. on the day of departure. Arrival and key collection after 6:00 p.m. is possible only upon prior arrangement. After 6:00 p.m., keys are issued via our key safes. Receiving the safe code is conditional upon full payment for the stay.
Key collection, check-in and payments are handled as follows: Bookings in Świnoujście: On the day of arrival, please visit our office at ul. Orzeszkowej 5/1a, Świnoujście, Stella Baltic building, phone: +48 91 300 07 60. Bookings in Międzyzdroje: On the day of arrival, please visit our office at ul. Promenada Gwiazd 28/1, Międzyzdroje, phone: +48 91 888 70 90. Bookings in Kołobrzeg: Upon arrival at the address of the rented Apartment, you will be welcomed by our Resident, who will hand over the keys (contact details of the Resident are provided in the booking confirmation).
To secure potential damage claims, Visito.pl may require a refundable deposit from the Guest. The deposit may amount to up to 1000 PLN, is non-interest-bearing and will be refunded within 7 business days after the end of the stay to the Guest’s bank account.
If the Guest has any concerns regarding the cleanliness of the Apartment or identifies any technical defects, they must inform the Visito.pl representative immediately after check-in. Failure to report any remarks regarding the condition of the Apartment on the day of arrival (in at least documentary form – e-mail) will be considered acceptance of the Apartment’s condition and equipment without reservations.
The Guest is financially responsible for any damage or destruction of equipment or technical devices caused by the Guest or persons visiting them during the stay. If the Apartment is left in a condition significantly deviating from the accepted cleanliness standards, Visito.pl reserves the right to charge an additional cleaning fee. The fee will correspond to the actual amount of work and time required to restore the Apartment to its proper condition, and the basis for charging the fee will be photographic documentation prepared by the cleaning service.
In the event of any damage caused in the Apartment, the Guest is obliged to notify Visito.pl immediately after the damage occurs.
The Guest undertakes to use the Apartment in accordance with its intended purpose, not to move furniture, to maintain proper order and cleanliness, not to remove any items belonging to the Apartment’s equipment, and not to copy the keys provided for the duration of the stay.
The Guest is required to properly secure the Apartment each time they leave it by closing the windows and locking the entrance door, as well as carefully storing the keys without allowing access to third parties. In the event of losing the Apartment key, the Guest will be charged the cost of replacing or reprogramming the lock. The cost estimate, which the Guest is obligated to cover, is prepared by an external service provider and will be provided to the Guest within 48 hours from the moment the loss is reported. Until the cost is estimated, the Guest is required to pay a refundable deposit of 500 PLN.
The Guest is obliged to strictly comply with the no-smoking policy inside the Apartment. Failure to comply will result in a 500 PLN penalty.
Pets are allowed only in selected Apartments and are subject to an additional fee of 200 PLN per stay per animal.
The Guest is required to observe quiet hours, health and safety rules, and fire safety regulations of the building. Between 10:00 p.m. and 6:00 a.m., all behavior disturbing the peace is prohibited.
On the day of departure, the Guest is obliged to return the Apartment keys to the Visito.pl representative, which will enable the return of the deposit (if collected), provided that the Apartment is handed over without objections.
In the event that the Guest violates any of the rules set out in this paragraph, Visito.pl has the right to deduct from the deposit the amount necessary to cover the costs of restoring the Apartment to proper condition. If the value of the claims exceeds the deposit amount, the Guest is required to cover the difference immediately.
In exceptional situations — such as a malfunction in the Apartment, theft, force majeure, or other unforeseen events — Visito.pl has the right to provide the Guest with alternative accommodation with parameters and size similar to the originally booked Apartment.
Shortening the stay or early departure does not constitute grounds for a refund of all or part of the accommodation cost.
Visito.pl is not liable for damage to or loss of the Guest’s car or any other vehicle.
Visito.pl is not responsible for inconveniences resulting from construction, renovation, modernization, finishing, or similar works that may take place within or outside the building.
Visito.pl is not responsible for noise caused, for example, by loud music or disturbances coming from neighboring apartments or buildings (including noise after 10:00 p.m.). When planning a stay — especially during holiday season — Guests should take possible inconveniences into account.
Visito.pl is not responsible for inconveniences caused by force majeure, failures due to adverse weather conditions, etc.
Facilities located near construction sites of hotels or apartment buildings may be subject to inconveniences related to ongoing works. Any potential discomfort caused by nearby construction has already been taken into account when determining the rental prices of individual Apartments. When planning a stay, Guests should consider these possible inconveniences.
The price of the stay does not include insurance. Visito.pl is not liable for any injuries or damages (to the health or property of third parties) occurring during the entire recreational stay.
Visito.pl is not responsible for items left in the Apartment. The return of found items can take place only at the Guest’s expense, after the Guest arranges pickup by a courier service. Items will be stored for a maximum of 14 days from the check-out date. Food products and cosmetics will not be stored.
We reserve the right to reject any claims related to the aforementioned inconveniences in full.
If, due to the Guest disturbing public order, an intervention by a Visito.pl representative, City Guard, or Police becomes necessary, the company has the right to immediately terminate the agreement due to the Guest’s fault, retaining the full rental payment, and may additionally impose a penalty of 1,000 PLN.
Price list of additional services performed at the Guest’s request (Additional services are provided subject to availability and must be arranged in advance):
– Comprehensive service: cleaning the Apartment including replacement of bed linen and towels – 300 PLN
– Cleaning the Apartment – 200 PLN
– Replacement of bed linen and towels – 150 PLN
– Additional towel – 20 PLN per item
– Rental of a baby travel cot – 150 PLN per stay
– Rental of a high chair – 80 PLN per stay
– Rental of a baby bathtub – 80 PLN per stay.
The price list contains indicative prices and does not constitute a commercial offer within the meaning of Article 66, paragraph 1 of the Civil Code.

DISCOUNTS AND PROMOTIONS

In the case of making a second and any subsequent reservation in the Service, the Guest is entitled to a 10% loyal customer discount on the accommodation price listed in the Service.
The loyal customer discount applies exclusively to the accommodation price. It does not apply to the spa tax, local tax, cleaning fee, or additional services.
The condition for receiving the discount is the use of a discount code (provided by the Service Provider via email) at the time of making a self-service reservation in the system, or informing the Service Provider’s employee about the applicable discount when making a reservation through them.
The discount applies only to reservations made directly through the Service and is not limited in time.
The loyal customer discount cannot be combined with other active promotions.

COMPLAINTS

In the event that the Guest identifies any service provided in a manner inconsistent with the Agreement, all complaints should be submitted in writing or by email within 14 days from the end of the stay.
The complaint should include the Guest’s details: first name, last name, email address provided during the reservation, and a description of the issue.
The Service Provider will review the complaint within 14 days of its receipt and will inform the Guest of the outcome in the same form in which the complaint was submitted: written or electronic.
If the information provided in the complaint requires supplementation, the Service Provider will request the missing details within the complaint review period. The time limit referred to in point 3 begins once the completed complaint is received.
In the event that the complaint is not accepted, the Service Provider is obliged to provide a detailed justification for the refusal, either in writing or in electronic form.

FINAL PROVISIONS

The person making an online reservation is responsible for the accuracy of the data provided in the Electronic Reservation Form. The Service Provider is not responsible for an incorrect selection of dates or incorrectly entered data in the form. If any errors are identified that cannot be corrected by editing the reservation, please contact Customer Support immediately.
Contact details are available in emails and on the website www.visito.pl.
The Agreement is governed by Polish law.
The Client declares that they have been informed of the content of Article 38 point 12 of the Polish Consumer Rights Act of 30 May 2014, according to which, in the case of service agreements for accommodation other than for residential purposes, the consumer is not entitled to the right of withdrawal provided for in Article 27 of that Act for distance contracts.

PRIVACY AND DATA SECURITY
Pursuant to Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: GDPR), we inform you that Visito.pl Sp. z o.o. makes every effort to adequately secure your personal data during the performance of agreements, as well as to provide all individuals whose personal data are processed with comprehensive information regarding the scope and manner of such processing.
Accordingly, we would like to inform you that:
Data Controller:
The controller of your personal data is VISITO.PL Spółka z ograniczoną odpowiedzialnością, registered in Świnoujście, 72-600, at ul. Orzeszkowej 5/1a, entered into the Register of Entrepreneurs maintained by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register under KRS number 0000442939, NIP 8551582870.
Right of access to personal data:
You have the right to access your data, request their rectification, erasure, restriction of processing, the right to object to further processing, the right to data portability, as well as the right to lodge a complaint with the personal data protection authority.
Purposes and legal basis of data processing:
Your personal data will be processed by Visito.pl Sp. z o.o. solely for the purposes of performing the agreement to which you are a party (on the basis of Article 6(1)(b) GDPR), in accordance with the procedures applicable at Visito.pl Sp. z o.o.; for the purpose of potential claims arising from the agreement (on the basis of Article 6(1)(f) GDPR), and for accounting purposes (on the basis of Article 6(1)(c) GDPR).
Data retention period:
Personal data will be processed for the duration of the agreement, and after its termination or expiry — for the period of limitation of claims against Visito.pl Sp. z o.o. or its contracting partner (10 years).
Data recipients:
The intended recipients of your personal data are entities entrusted by Visito.pl Sp. z o.o. with data processing, as well as employees and collaborators of Visito.pl Sp. z o.o. or such entities — to the extent necessary for the purposes of data processing.
Consequences of failing to provide data:
Providing your personal data constitutes consent to their processing and is a condition for concluding a contract or receiving a service offer. Failure to provide the required data will result in the inability to conclude the contract.
Data disclosure:
Personal data may be disclosed to other entities such as our partners and subcontractors.
If you wish to obtain further information regarding your rights and the methods of exercising them, or in case of any other questions or requests, please contact us by post at the address of Visito.pl Sp. z o.o. provided above.

COOKIES
The website www.visito.pl uses cookies to store information on your device. We use cookies in order to provide services at the highest level, including in a manner tailored to individual needs. Using the website without changing your cookie settings means that cookies will be stored on your end device. You may change your cookie settings at any time. Detailed information on the possibilities and methods of handling cookies is available in the settings of the software, i.e., the internet browser used on your end device. Cookies stored on the User’s device and used by the Service may also be accessed by advertisers and partners cooperating with the Service operator.

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